Track 4

Dr. Pataraporn Kheawwan, PhD, RN, is a highly respected nurse educator and healthcare leader with over 30 years of experience in clinical practice, nursing education, and professional development. Currently a Lecturer at the Faculty of Nursing, Chulalongkorn University, Thailand, she is nationally recognized for her leadership in developing competency-based education and structured residency training programs that support the integration of new nurses into the workforce.

Dr. Kheawwan served as Senior Nurse Manager and Head of the Nursing Professional Development Center at King Chulalongkorn Memorial Hospital, where she pioneered Thailand’s first Post-Baccalaureate Residency Training Program in collaboration with the Thai Nursing and Midwifery Council. Her contributions have played a key role in shaping national nursing policies and competency frameworks, with a focus on intergenerational collaboration and professional growth.

She actively serves on multiple national committees under the Thai Nursing and Midwifery Council, including those on residency program implementation, continuing nursing education, and competency development for specialized nurses. Her work bridges academic, clinical, and policy spheres to support nurses at all stages—novice, emerging, and veteran—ensuring sustainable workforce development.

Dr. Kheawwan’s expertise spans critical care, pain management, nurse mentorship, simulation-based education, and interprofessional collaboration. A frequent speaker at national and international conferences, she is passionate about creating supportive learning environments and resilient nursing systems that foster excellence across generations.

As healthcare systems evolve, the need for a well-prepared nursing workforce becomes more urgent than ever. This session explores how structured onboarding and residency training programs, developed through cross-national collaboration—particularly between Thailand and Singapore—have transformed the way new nurses are integrated into clinical practice. With education and leadership development at the core, these initiatives address the critical transition from classroom to clinical setting by bridging the gap between novice nurses and experienced professionals.

The presentation highlights Thailand’s national efforts to embed competency-based education into onboarding systems, fostering not only clinical proficiency but also leadership potential among emerging nurses. Through mentorship models, intergenerational knowledge-sharing, and modern learning platforms, new nurses gain the confidence and capability to thrive, while veteran nurses are empowered to lead, coach, and adapt to change.

The session also outlines the policy-level impact of these innovations—illustrating how pilot programs evolved into national frameworks that now guide the professional development of thousands of nurses. Participants will gain practical insights into implementing scalable, evidence-informed strategies that enhance nurse retention, foster cross-generational collaboration, and ensure long-term sustainability of the nursing workforce.

Whether you are an educator, administrator, or policymaker, this session offers a forward-thinking model of how international inspiration and local innovation can be combined to strengthen nursing capacity, leadership, and workforce resilience for the future.

Soh Chin is Senior Director (Special Projects), Medical and Clinical Services, SingHealth.  

Prior to the current appointment, she was the Chief Nursing Officer (CNO) at Ministry of Health (MOH) from Jan 2015 to June 2020.  

During her stint as CNO, she had made invaluable contributions to the nursing profession and practice. She was at the forefront of nursing transformation in formulating nursing development and resource policies, which led to significant improvements in the delivery of nursing care. She also set the policies and strategies on developing and regulating the nursing profession in Singapore. She spearheaded key initiatives aimed at enhancing competency-based nursing education at the national level; this helped to equip nurses with advanced clinical skills to manage patients with complex needs and developed community nursing in the Regional Health System 

In 2021, Soh Chin was appointed as Chair of the Nasogastric Tube (NGT) Review Workgroup (MOH) and led efforts to reduce the risk of NGT placement and feeding-related risks, resulting in revised National Guidelines on Nursing Management of NGT that benefit adult patients across healthcare settings. 

In her current role as Senior Director (Special Projects), SingHealth, Soh Chin supports the DGCEO (Medical and Clinical Services) and Group Chief Nurse in shaping strategic directions for nursing care, service transformation and community nursing across the cluster. She is also a member of the SingHealth Leadership Coaching and Mentoring Council and contributes actively to mentoring and inspiring institutional leaders across the cluster.

With the changing healthcare landscape and on-going nursing manpower challenges, it is time we need to focus on supporting and nurturing the next generation of nurses towards building a stable, competent and sustainable workforce. Two key areas to address:

·         Managing Multigenerational Nursing Workforce

·         Investing in Nursing now & future

Currently, our nursing workforce comprises of several generations of nurses. It is important we need to reframe our perceptions on generational diversity through different lens and try to view the different attitudes and behaviors as potential strengths.

Integrating multiple generations of nurses requires understanding generational differences such as work values, work styles, communication preferences and motivational factors. Both recognizing and appreciating the different generational perspectives can help build a more positive work environment that enhances intergeneration harmony, mutual understanding, and teamwork. Will explore the best practices and strategies to integrate multigenerational nursing workforce.

The past many years especially during and post pandemic period have highlighted the critical necessity of nurses to healthcare, and the improvement of patient experience and outcome starts with prioritizing nurses. With the ageing population, the increasing complexity of healthcare needs and the rise of chronic conditions, the demand of competent and skilled nurses in a range of settings continues to grow (e.g., primary & community settings).

Nurses being the largest professional group are indeed the backbone of the healthcare system. It is so important to start investing in nursing now and to recognize the importance of investing in the next generation of nurses to be future ready to ensure a stable nursing workforce and sustainable healthcare system.

This involves supporting nurses through education and training, creating supportive work environments, professional growth & development and fostering leadership development.

Ryan is presently a Senior Nurse Manager at National Skin Centre, National Healthcare Group. He graduated from the National University of Singapore in 2012, and subsequently completed his Masters in Clinical Research in 2017 with University of Manchester, UK. He has clinical experience in various dermatology setting like general dermatology, phototherapy, and sexually transmitted infections.

Ryan received training in the US for Epic System Ambulatory and spearheaded the implementation for the new Electronic Medical Record system for Dermatology Nursing. He is also an active volunteer in Dermatology Nurses Chapter, Singapore Nurses Association for more than 10 years. 

James is a Senior Staff Nurse at Toa Payoh Polyclinic and a First Class Honours graduate from the National University of Singapore since 2023. He exemplifies a new generation of nursing leaders dedicated to integrating clinical excellence with technological innovation in the primary care setting. 

A keen observer of daily operational challenges, James actively translates the concerns of ground staff into practical solutions. His innovations are born from a desire to improve work efficiency and satisfaction; for instance, he developed a triage decision support chatbot to enhance clinical accuracy and reduce cognitive load for his colleagues. He also serves as the liaison for the clinic’s Robotic Process Automation (RPA) initiative, championing user-centric design by ensuring system improvements are directly informed by feedback from the front line.  

Beyond technology, James is a committed clinician who continuously refines his skills to provide effective mentorship as the Champion for Acute Care. His influence extends across the healthcare sector through is active role in the Innovation Community of Practice (CoP).  

James is driven by a clear mission: to keep identifying opportunities where technology meets nursing to ease the burdens of his fellow nurses and improve work efficiency. He is committed to developing more user-focused solutions, ensuring that innovation in primary care is practical, supportive, and empowering for all. 

Soh Chin is Senior Director (Special Projects), Medical and Clinical Services, SingHealth.  

Prior to the current appointment, she was the Chief Nursing Officer (CNO) at Ministry of Health (MOH) from Jan 2015 to June 2020.  

During her stint as CNO, she had made invaluable contributions to the nursing profession and practice. She was at the forefront of nursing transformation in formulating nursing development and resource policies, which led to significant improvements in the delivery of nursing care. She also set the policies and strategies on developing and regulating the nursing profession in Singapore. She spearheaded key initiatives aimed at enhancing competency-based nursing education at the national level; this helped to equip nurses with advanced clinical skills to manage patients with complex needs and developed community nursing in the Regional Health System 

In 2021, Soh Chin was appointed as Chair of the Nasogastric Tube (NGT) Review Workgroup (MOH) and led efforts to reduce the risk of NGT placement and feeding-related risks, resulting in revised National Guidelines on Nursing Management of NGT that benefit adult patients across healthcare settings. 

In her current role as Senior Director (Special Projects), SingHealth, Soh Chin supports the DGCEO (Medical and Clinical Services) and Group Chief Nurse in shaping strategic directions for nursing care, service transformation and community nursing across the cluster. She is also a member of the SingHealth Leadership Coaching and Mentoring Council and contributes actively to mentoring and inspiring institutional leaders across the cluster.

Yu Liang is the Deputy Director of Nursing at Tan Tock Seng Hospital, Singapore, overseeing clinical nursing operations across acute, integrated and ambulatory care settings as the Cluster Lead for Clinical Operations. With 28 years of nursing experience, she specializes in critical care nursing and holds a Master of Health Science (Management). As a strong advocate for safe infusion practices, she also leads nursing for CPIP Improvement and serves as an improvement advisor, playing a pivotal role in advancing clinical quality standards and enhancing patient outcomes. Yu Liang co-chairs the Shared Governance Coordinating Council at Tan Tock Seng Hospital, where she leads the strategic development to foster a culture of Nursing Excellence.

Traditional healthcare hierarchies often limit nursing professionals' decision-making power and organisational influence. This presentation demonstrates how shared governance transforms nursing practice by redistributing authority and accountability across all institutional levels. TTSH Nursing Shared Governance explores foundational concepts and theoretical frameworks underpinning shared governance. We examine four core principles essential for successful implementation and detail TTSH Nursing's transformative journey. The presentation showcases our comprehensive shared governance model, featuring structured unit councils, governance councils, and coordinating councils. Participants will understand our complete nursing shared governance framework and its practical applications. Outcomes and Impact presents findings from our shared governance implementation. We demonstrate coordinating council representation effectiveness, highlight achievements across six governance councils, and showcase unit council developments. The session explores observed changes in nursing engagement, decision-making processes, and organisational culture following shared governance adoption. 18 June 2025 (Info is accurate as of this date. Subjected to changes) Page 3 of 4 Next Steps provides actionable strategies for sustainable implementation. We emphasise learning through continuous improvement, cultural transformation, leadership development, and transparent communication channels. The session concludes with key takeaways designed to guide participants' shared governance journey, specific action items for immediate implementation, and practical recommendations for long-term success. Participants will leave equipped with proven strategies to implement shared governance in their organisations, empowering nursing professionals to participate actively in decision-making processes whilst enhancing patient care outcomes and professional satisfaction.

Over the past 30 years Lai Hong has worked in several public institutions including Toa Payoh Hospital, Institute of Mental Health, Ministry of Health, NHG Polyclinics and Agency for Integrates Care, and Republic Polytechnic.  His experiences include clinical nursing, manpower policy, health regulation, healthcare finance, human resource management operations, education, and administration.  His current portfolio in Woodlands Health is nursing manpower and talent development. He also has post-graduate qualifications including Master of Public Administration and a Specialist Diploma in Palliative Care.

• Building strong foundation in nursing education  

• Empowering work environment for continuous learning and development  

• Care and support for work and life. 

Yvonne currently oversees People Development, Organisation Development and Clinical Education in Woodlands Health (WH).  She is also the Director for Institute of Healthcare Leadership and Management, NHG Health College.  She provides strategic leadership in building capacity and capability for NHG’s current and future workforce.    

Yvonne’s background in engineering and education gave her the ability to use both the system and people-centred lenses to facilitate and lead change, as well as culture building efforts for her organisation.  She has been involved in people development, education and learning for the past 20 years and organisation development for the past 8 years.  She is actively involved in facilitating leadership programmes, facilitating team conversations, team coaching, facilitating change and coaching young leaders in her organisation and beyond.

A positive nursing environment thrives when nurses are empowered through shared governance and active participation in workplace decisions. When nurses are engaged through meaningful initiatives and supported by strong mentorship programs, they develop both confidence and competence in their roles. This combination of empowerment, engagement, and mentorship creates a workplace where nurses feel valued and motivated, leading to better job satisfaction, improved retention, and ultimately, higher quality patient care.

Dr. Tan Hongyun, geriatric advanced practice nurse, Assistant Director of Nursing, Woodlands Health. Currently, she is leading the hospital@home and community hospital nursing team. She recognizes that the future of healthcare is depends on capable and confident nurses, she is a strong advocate and role model in mentoring, empowering and support nurses to innovate and leading the care.    

Adj. A/Prof Hoi Shu Yin is Chief Nurse at Tan Tock Seng Hospital and Executive Director of the Centre for Asian Nursing Studies. With over 20 years of experience, she leads the nursing workforce at one of Singapore’s largest hospitals.

Adj. A/Prof Hoi oversees the development of the Smart Ward, a real-world sandbox for rapid test-bedding and integration of healthcare solutions in a busy ward environment, addressing challenges posed by existing infrastructure and operational constraints. She also drives workforce transformation initiatives such as the Liquid Nursing Workforce model, which introduces flexible shift options to enhance work-life balance and care delivery for nurses.

As Executive Director of CANS, Adj. A/Prof Hoi espouses the vision for CANS to “Drive Great Nursing for Humanity” and strives to advance practice and regional collaboration on key areas including Nursing Leadership, Workforce Transformation, and Clinical Excellence. Her contributions have been recognized with awards including the President’s Award for Nurses (2023) and the NTUC Partner of Labour Movement Award (2025).

Psychological safety is the foundation of a safe, respectful, and high-performing nursing workforce. The belief that one can speak up, ask questions, and report concerns without fear of blame or retaliation- is a cornerstone of safe and effective nursing practice.  

This session will explore strategies to foster trust and enabling nurses to communicate openly, learn from errors, and enhance patient care outcomes. Prevent and protect against workplace abuse and violence, and support the integration of international nurses from stranger to valued allies.  

Through evidence-based approaches, and interactive discussions, participants will gain tools to build trust, encourage collaboration, and create a culture where every voice is valued.  

Darren Lim Lee Kiang serves as the Deputy Director of Nursing at the Institute of Mental Health, Singapore, where he provides strategic leadership and oversight in nursing quality & patient safety, innovation, informatics, education, and research. With a strong commitment to advancing clinical excellence and workforce development, Darren works closely with multidisciplinary teams to strengthen nursing standards, optimize care delivery, and enhance patient outcomes in Singapore’s leading psychiatric healthcare institution.

In Singapore’s healthcare system, safeguarding nurses from workplace abuse and violence is essential to ensuring both staff well-being and quality patient care.  

The Prevent pillar focuses on proactive strategies, starting with the enforcement of zero-tolerance policies against any form of abuse—verbal, physical, or psychological. Nurses and other frontline staff should be trained to recognize early signs of potential aggression and to apply effective de-escalation techniques. This not only minimizes the risk of incidents but also builds confidence in managing challenging situations. 
 
The Protect pillar addresses the physical and procedural safeguards needed to ensure nurse safety. Hospitals can incorporate infrastructure enhancements such as strategically placed panic buttons, comprehensive CCTV coverage, and secure ward layouts designed to reduce risk exposure. Alongside these, confidential and non-punitive incident reporting channels encourage nurses to speak up without fear of stigma or retaliation, enabling timely interventions and organizational learning. 
 
Finally, the Support pillar ensures that, should an incident occur, affected staff receive prompt and comprehensive assistance. This includes immediate medical attention, psychological counselling, and peer support systems to aid recovery and restore workplace confidence. Transparent investigation processes and clear follow-up actions further reassure staff that their safety is a top priority. 
 
Together, these three pillars—Prevent, Protect, and Support—form a holistic framework that not only reduces the incidence of workplace violence but also reinforces a culture of safety, respect, and trust within Singapore’s hospitals. Such measures are crucial to sustaining a resilient healthcare workforce capable of delivering high-quality care in a safe environment.

Ms. Wei Jinxian is the assistant Director of Nursing, overseeing nursing services for the Department of Radiology and Cardiac Center. She also leads the WH Internationally Trained Nurses Support Workgroup and drives initiatives in quality, safety, and advancing excellence in specialized care.

This session examines the critical aspects of integrating Internationally Trained Nurses (ITNs) into the Singapore healthcare landscape. Drawing from established frameworks and institutional experiences, we will explore evidence-based strategies that transform workplace dynamics and foster successful integration of international nurses. The presentation addresses key elements of professional assimilation, including clinical competency alignment, cultural adaptation, and sustainable support systems. Participants will gain valuable insights into creating an environment that optimizes the contributions of ITNs while maintaining high standards of patient care. This knowledge-sharing platform aims to enhance understanding of best practices in international nurse integration, ultimately strengthening healthcare workforce capabilities in our evolving healthcare ecosystem. 

Dr Wong is currently a Family Physician, Senior Consultant with Tan Tock Seng Hospital and Associate Professor at the Lee Kong Chian School of Medicine (LKCMedicine), Nanyang Technological University (NTU).  

He has a MSc in Health Professions Education (MHPEd) from the MGH Institute of Health and MPH from National University of Singapore (NUS). Besides undergraduate teaching, he examines for the Graduate Diploma in FM, the Master of Medicine (FM) and has served as external examiner for the NUS MBBS Programme.

He is active in faculty development, conducting workshops and courses for NHG College and College of Family Physicians. His other roles include: Senior Consultant, Professional Training & Assessment Standards Division, Ministry of Health, Chair of NTU University Health Board and Education Consultant to the College of Family Physician Singapore. At the national level, he currently serves as Co-chair of the National Medical Review Committee and as member of the Joint Committee of Family Medicine Singapore.  

Dr Wong’s research interest covers both Family Medicine and Medical Education. He has secured multiple grants, published articles in peer-reviewed journals and actively participates in both local and international conferences. He has been recognized with numerous awards, including the Nanyang Education Award (School), NTU (2016), Education Leader Award, NHG (2019), Mentor Award, NTU (2020) and NHG Quality Day Merit Award (2021). 

Ms Samantha Ong is a distinguished healthcare leader and registered Mental Health Nurse who currently serves as the President of the Singapore Nurses Association (since 2020) and Director at the Institute of Mental Health (IMH). A recipient of the prestigious President's Award for Nurses in 2019, she has demonstrated exceptional leadership in nursing transformation and mental healthcare innovation. 

In her current role at IMH, she spearheads SMART hospital initiatives focusing on digitalisation, innovation, and sustainability. Her previous position as Chief Nurse at IMH saw her leading various nursing care transformation initiatives and contributing significantly to psychiatric nursing literature through research and clinical practice guidelines. 

As President of the Singapore Nurses Association, she leads the organisation's transformation efforts and works to elevate nursing's profile as an autonomous profession in Singapore's healthcare landscape. 

Ms Ong is particularly passionate about psychiatric recovery and rehabilitation, having been instrumental in developing recovery programmes at IMH. Her commitment to evidence-based practice and patient-centred care has significantly influenced mental health nursing practices in Singapore. 

In today’s dynamic healthcare environment, inclusivity is no longer an option- it is the foundation that strengthens nursing practice and patient care. An inclusive cultures value diversity, embraces that every nurse feels respected, supported, and empowered. It fosters a sense of belonging that not only enhances collaboration among teams but also drives innovation and resilience within the profession. 

Nursing thrives when voices across all levels are heard and recognized. By cultivating inclusivity, leaders create safe spaces for open dialogue, mutual learning, and shared decision-making. This strengthens professional identity, boosts morale, and allows nurses to deliver care with greater compassion and confidence. 

At its core, inclusivity is about unity in diversity, it transforms the nursing workforce into a cohesive community where differences become strengths and where collaboration transcends boundaries. When inclusivity is the heartbeat of nursing, the profession not only advances in skill and innovation but also preserves its essence of humanity and care. 

Shirley serves as Chief Nurse of Khoo Teck Puat Hospital (KTPH) and Yishun Community Hospital (YCH), where she spearheads nursing excellence through strategic competency development, talent management, and innovative job redesign initiatives. With nearly three decades of distinguished service in Singapore's public healthcare sector, she has shaped nursing policies and practices at institutional, cluster, and national levels. 

Beginning her journey as a graduate nurse in 1997, Shirley honed her expertise across Singapore General Hospital and Alexandra Hospital before advancing to nursing leadership roles. Her appointment as Assistant Director (Nursing) in 2009 marked the beginning of her significant contributions to healthcare transformation. She played a pivotal role in commissioning KTPH in 2010, leading the inpatient care planning and spearheading the implementation of electronic medical records systems. 

As Assistant Chief Nursing Officer at the Ministry of Health (2011-2013), Shirley was instrumental in developing national nursing policies and leadership strategies. Her role as Secretariat in the MOH National Nursing Taskforce Committee (2012) helped craft a transformative blueprint for Singapore's nursing profession, which continues to influence healthcare delivery today. 

A lifelong learner, Shirley holds a Masters in Health Science (Management) and completed the prestigious General Management Programme at Harvard Business School in 2018. She currently serves as a Board Member of the Singapore Nursing Board and contributes to three of its committees. 

Beyond her professional achievements, Shirley finds inspiration in the arts, nature, and literature. 

As a Senior Nurse Manager at Tan Tock Seng Hospital, I currently oversee Level 7's geriatric department. My 16-year journey at TTSH has encompassed various leadership roles, progressing from Nurse Clinician in medical and surgical wards to my current senior management position since 2024. 
 

I have recently completed my Masters of Advanced Practice with distinction, building upon my Advanced Diploma in Medical Surgical Nursing from Nanyang Polytechnic and in-house medical psychiatric nursing trained certification. My educational foundation began with a diploma from Ngee Ann Polytechnic, followed by a Bachelor of Nursing from University of Sydney  
 

Throughout my career, I have led several significant initiatives, including TTSH's liquid nursing project in 2023 and the conversion of wards to COVID care units during the pandemic. As part of the TTSH ROBUST team from 2015-2023, I actively participated in nursing recruitment and branding, conducting career guidance talks at various institutions including Raffles Girls School, Beatty Secondary School, and Bartley Secondary School. My passion for nursing education led to my involvement in the Governance Council for Nursing Education and Development from 2018 to 2022, where I contributed to developing educational materials and learning frameworks for nurses. 
 

My contributions to healthcare have been recognized through various accolades, including the MOH Nurses' Merit Award and The Commendation Medal (COVID-19) in 2023, the NHG Team Recognition Award in 2022, NHG Teaching Award in 2016, TTSH Nurses Appreciation Award (Professionalism and team spirit) 2011-2013 

 
My expertise spans geriatric care, medical-surgical nursing, and project management.

This session delves into a groundbreaking workforce transformation initiative that is reshaping nursing practice through the innovative Liquid Nursing model. At its core, this discussion explores how traditional nursing constraints are being dissolved through an adaptable framework built on three fundamental pillars: role agility through modular nursing competencies, scheduling autonomy aligned with personal priorities, and career advancement via competency-based development. Through comprehensive time-motion studies, focus group discussions, and strategic implementation across 55 inpatient wards encompassing 1,199 nurses, the initiative has demonstrated remarkable outcomes.  
 

The session will showcase how the introduction of six flexible shift schedules and modularized nursing roles, coupled with a modified ISoBAR framework for handovers, has revolutionized workforce management. Staff surveys reveal that 70% of nurses report enhanced schedule flexibility, with a notable reduction in burnout levels compared to non-flexible wards. Key achievements include an 83% reduction in roster planning time, improved call bell response times within the 45-second target, and a significant decrease in hospital attrition rates from 6.9% to 5.2% between 2023 and 2024. 

Participants will gain insights into the implementation strategy, phased across five stages, which focuses on matching staffing demand with supply while maintaining strong teamwork principles. The discussion will highlight how this Liquid Nursing concept not only addresses contemporary workforce challenges but also demonstrates the powerful impact of strategic workforce redesign on both patient care quality and staff satisfaction in modern healthcare settings. 

This presentation explores Woodlands Health’s strategy to support staff and nurses through innovative campus design and technology. It provides a hospital overview, details design intents focused on creating positive staff spaces, and highlights the adoption of technological innovations to improve efficiency and reduce administrative burden for nurses, enhancing overall work experience and patient care

Meet Jamie, the heart and soul of the Cardiology Department, who's been keeping both hearts and students ticking since 2006. Armed with not one, but two master's degrees. She's what happens when you combine an Advanced Practice Nurse with a passionate educator – think Mary Poppins meets Grey's Anatomy, minus the drama. 

When Jamie is not rumbling about ECGs, she can be found enlightening minds across the healthcare spectrum. From wide-eyed nursing students to seasoned doctors, she's taught them all with a special blend of expertise and humour that makes even the most complex cardiac concepts stick. Her first Master's from NUS gave her the clinical know-how, but it was her second degree from Massachusetts General Hospital in Health Professionals Education that turned her into a teaching dynamo. 

Not content with just conquering Singapore's medical education scene, this intrepid educator took her show on the road. Jamie has been spreading her medical wisdom across rural areas in Philippines, Thailand, and China, proving that good teaching knows no borders. Whether she's explaining heart rhythms or sharing healthcare insights, she is a true believer that learning can be fun. Just don't ask her to tell her favourite cardiology jokes – they're all heart-stopping!

In this bold and unconventional session, discover why being "the bad guy" might be exactly what your nursing environment needs. PEST Control tackles the uncomfortable truth about unspoken elements which sabotage or stifle teamwork and why traditional 'nice' approaches often fail to create positive change.

Learn practical strategies for eliminating toxic behaviors, chronic negativity, and team-destroying attitudes using surprisingly simple but powerful interventions. This session isn't for the faint-hearted, but for leaders ready to take decisive action to transform their nursing environment.